Phone Number Directory

1. Privacy

Please refer to Equifax’s Privacy Policy for more information. If you have any questions in relation to privacy matters, please contact Equifax in writing using the contact details supplied in Access and Compliant section on this page.

2. Equifax Public Phone Directory Policy

Equifax Pty Limited (ACN 080 662 568) has been authorized by the Australian Communications and Media Authority (ACMA) to access the Integrated Public Number Database (IPND) in order to publish and maintain a Public Phone Number Directory in accordance with Schedule 1 of the Telecommunications Amendment (Integrated Public Number Database) Act 2006 (the Act) and the Telecommunications Integrated Public Number Database Scheme 2017 (the IPND Scheme) as well as the associated legislative instruments.


Equifax collects people's names, addresses and telephone numbers from the Integrated Public Number Database (IPND) Manager. The IPND is a government-mandated central independent database of telephone listings, administered by Telstra Corporation and regulated by the Australian Communications and Media Authority (ACMA). It was established in 1998 and is managed by Telstra under the Carrier Licence Condition (Telstra Corporation Limited) Declaration 1997 (the Licence Conditions). Equifax collects the personal information in order to publish and maintain Equifax Public Phone Number Directory.

Use and Disclosure

The personal information held by Equifax Public Phone Directory is used in accordance with the Australia Privacy Principle 6 (APP 6). The public phone directory is a critical source of information for emergency and law enforcement purposes. It also serves as a resource of customer information in government research conducted in the public interest.
The personal information contained within the Phone Number Directory is available to all members of the public, including both individuals and businesses in Australia. In limited circumstances Equifax may disclose your personal information to an entity overseas. Generally speaking this is in circumstances where we have engaged a third party to carry out certain call centre operations on behalf of one of the Equifax entities.

Access, Correction and Compliant

In accordance with the Australian Privacy Principles (APPs) you have the right to access personal information Public Phone Directory holds on you and to have incorrect information amended.

  • If you wish to access your personal information, please visit Equifax Public Phone Number Directory
  • If you would like to update or amend the personal information which appears in the Phone Number Directory, you will be required to provide satisfactory identification credentials and submit such requests in writing to;

    Marketing Support
    Equifax Pty Limited
    Level 15, 100 Arthur Street
    North Sydney NSW 2060 Australia

    or email us

    In addition, you should contact your telecommunications provider, which is the original source of the information.

    If you do not want your personal information to be used within the Phone Number Directory, you are required to inform your actual or prospective telecommunications provider to discuss range of choices. For example, you may choose to have an unlisted number and/or address, in which case your personal details will not be published in the Phone Number Directory.
    If you have a complaint about how we have handled your personal information please contact us using the contact details above.

    Alternatively, if you are dissatisfied with the way in which your compliant is handled you have a right to complain to the Office of the Australian Information Commissioner and Australian Communications and Media Authority (ACMA). The contact details of each are set out below:
    Office of the Australian Information Commissioner
    GPO Box 5218
    SYDNEY NSW 2001
    Web: and in case where you are

    ACMA can be contacted at the address below:
    Level 5 The Bay Centre, 65 Pirrama Road, Pyrmont NSW 2009
    PO Box Q500, Queen Victoria Building NSW 1230
    Tel: 02 9334 7700
    Fax:02 9334 7799

    Red Building, Benjamin Offices, Chan Street, Belconnen ACT 2617
    PO Box 78, Belconnen ACT 2616
    Tel: 02 6219 5555
    Fax: 02 6219 5353

    Level 32 Melbourne Central Tower, 360 Elizabeth Street, Melbourne Vic. 3000
    PO Box 13112 Law Courts, Melbourne Vic 8010
    Tel: 03 9963 6800
    Fax: 03 9963 6899


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The information we collect about your usage remains anonymous, and we do not link it to any other personal information.
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Data Quality

In accordance with Australian Privacy Principle, Equifax takes all reasonable steps to ensure that the personal information we collect, use or disclose is accurate, complete and up to date. When the information is no longer needed, we take steps to permanently destroy the information.
The Phone Number Directory is updated from the Integrated Public Number Directory on a daily basis.

Data Security

Pursuant to Australian Privacy Principle (APPs), Equifax uses industry standard security and encryption to protect the personal information we hold from misuse and loss, and from unauthorised access, modification or disclosure.